Smooth Sailing: Your Guide to Moving from ServiceCloud to Zendesk
Before one proceeds to migrate things from ServiceCloud to Zendesk, one has to strategize it. Determine exactly what you have in ServiceCloud that you want to transport—customer records, support tickets, chats, documents, any of that. Recognizing the existence and nature of the document type will assist in planning for its transfer to Zendesk without complications.
For the smooth Servicecloud to Zendesk data import, keep in mind the following:
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