How to File a Car Accident Claim A car accident can be stressful. If it was your fault or not, there are some important steps to follow if want to make a claim. First, contact the police to report the incident. A police report can aid your insurance company in determining who was responsible. 1. Contact the Police It is crucial to call the police immediately following a crash. have been involved in a car accident. This will allow you to gather important information, such as witness statements and insurance information that could be used later