Twilio SMS live chat is an embedded chat box in the SuiteCRM. It is powered by the Twilio SMS API. It allows the business to interact with their customers without leaving the CRM. Since the live chat is integrated with the CRM, the agent can provide the personalized experience to the customer. The agents will have real-time updated information about the customer to whom they are talking to. .The agent will be able to start the conversation by simply clicking on the phone number. Here are the features of the Twilio SMS Live Chat for SuiteCRM.
Your chat history with every customer will remain safe in the dedicated module. From there, you can check what message was sent to which customer and on what date. The keyboard has a gesture like skipping to a new line on pressing enter. The chat box itself is pretty customizable, for example, you can resize it as per your convenience or minimize the chat box when the conversation is not active. During the conversation, you can send emojis to the recipient as well. While developing this tool, we have also made sure it is GDPR compliant by adding the customer consent option. If a recipient enters and sends “STOP” then the agent will not be able to send messages to him/her. The opt-out status will also be updated in the CRM in real-time.
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